Privacy policy
This policy explains how Jansco, Inc. (“Jansco,” “we,” “us”) collects, uses, and protects information collected through janscoinc.com (the “Site”).
Information we collect
- Contact and quote information you submit (name, email, company, phone, project details) through our Contact form or Quote List.
- Standard technical data (browser type, device type, pages visited) collected automatically to understand site usage and improve performance.
- We do not collect payment information through this Site. Orders and payment are arranged directly with a Jansco representative.
How we use it
- To respond to quote requests and contact messages.
- To improve our catalog, site content, and customer experience.
- We do not sell or rent your personal information to third parties.
Third-party services
- Form submissions are processed through a third-party form-delivery provider so they reach our team by email.
- Product data is sourced through the SAGE Connect network of promotional-product suppliers; browsing the catalog does not share your personal data with SAGE.
Cookies
The Site may use cookies or similar technology for basic analytics. You can disable cookies in your browser; core site functionality (browsing, quote requests) still works without them.
Data retention & security
We keep quote and contact submissions as long as reasonably needed to respond to your inquiry and for our business records, and take reasonable measures to protect them. No method of transmission or storage is 100% secure.
Your choices
To request a copy or deletion of information you've submitted to us, contact amanda@janscoinc.com.
Children's privacy
The Site is intended for business use and is not directed to children under 13; we do not knowingly collect information from children.
Changes & contact
We may update this policy occasionally; the effective date above reflects the latest revision. Questions: Jansco, Inc. · 3013 S Wolf Road, #308, Westchester, IL 60154 · (630) 790-0004 · amanda@janscoinc.com.
Terms of service
These terms govern your use of janscoinc.com, operated by Jansco, Inc. By using the Site, you agree to them.
Use of the Site
- The Site is provided for browsing our product catalog, requesting quotes, and contacting our team, for legitimate business inquiries.
- You agree not to scrape, harvest, mine, or reuse content, data, or designs from the Site outside its ordinary intended use.
- You agree to provide accurate information when submitting a quote or contact request.
Quotes, not orders
Product listings, prices, and lead times on the Site are estimates sourced from our supplier network and are subject to change. Submitting a quote request or adding items to your Quote List is not a binding order. An order is placed only once you approve final pricing, artwork, and terms directly with a Jansco representative.
Artwork & intellectual property
- All Site content (text, design, layout, and the Jansco name and logo) is the property of Jansco, Inc. and may not be copied or reused without permission.
- Any artwork, logos, or trademarks you submit to us remain your property. By submitting artwork, you confirm you own it or are authorized to use and reproduce it, and agree to hold Jansco harmless from claims arising from artwork you provide.
- We may show your finished product in our own portfolio or marketing, including social media, unless you tell us otherwise.
Proofs & approval
We provide a digital art proof before production on every order. Production begins only after you approve the proof; you are responsible for reviewing it carefully, as approved details (spelling, color, placement) are considered final.
Pricing, availability & timelines
Pricing, minimums, and turnaround times are estimates based on supplier data at the time of quoting and are confirmed in writing on your final quote. Rush timelines are confirmed before you commit to anything.
Limitation of liability
The Site and its content are provided “as is.” To the fullest extent permitted by law, Jansco is not liable for indirect, incidental, or consequential damages arising from use of the Site. Our liability for any order is limited to the amount paid for that order.
Governing law & changes
These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. We may update them from time to time; continued use of the Site means you accept the current version. Questions: amanda@janscoinc.com · (630) 790-0004.
Return & refund policy
Because most Jansco products are custom-decorated to your order (imprinted, embroidered, engraved, or otherwise personalized), this policy differs from a typical retail return policy. It applies once a quote has been approved and an order placed.
Custom / decorated products
Once artwork is approved and production has started, custom-decorated items generally cannot be returned or refunded, since they can't be resold. This includes screen printing, embroidery, laser engraving, UV/digital printing, pad printing, dye sublimation, debossing/foil stamping, and die struck metal goods.
Cancellations
- Orders may be cancelled for a full refund any time before you approve your art proof.
- After proof approval, cancellation may still be possible, but you'll be responsible for costs already incurred (setup or digitizing fees, materials ordered, or completed production).
Damaged, defective, or misprinted items
Report any damaged, defective, or incorrectly decorated items within 7 days of delivery. We'll work with you and the supplier on a reprint, replacement, or credit at no cost to you when the error is ours or the supplier's.
Quantity tolerance
As is standard in the promotional products industry, suppliers may ship (and invoice) up to 5% over or under the quantity ordered on decorated goods. Your quote will note this if it applies to your order.
Blank / undecorated samples
Unimprinted samples may be returned within 14 days in original condition, subject to the supplier's own return policy; return shipping is the customer's responsibility unless the sample was sent in error. Some samples are billed to you and credited if a full order is placed.
Shipping errors & carrier damage
If a shipment arrives visibly damaged or a carrier error occurs, contact us right away so we can file a claim and get a replacement moving.
How to request a return, reprint, or refund
Contact your Jansco representative directly, or email amanda@janscoinc.com with your order number and details. We respond within five business days.
